Postage terms & conditions when sending and receiving pens / items.
When posting your pen to me; please ensure the package has my address written clearly on the front. Also, write your senders address on the rear. In addition, write your address on the note that accompanies your pen inside the package.
When I post your pen back to you, I make every effort to ensure it gets to you. I wrap it safely, normally in bubble wrap, cardboard and a padded envelope. Or if requested in a box. I put your address clearly on the front and my senders address clearly on the rear. As standard I use Royal Mail 2nd class signed for. However Royal Mail explain this service is an 'aim' not a 'guarantee'. Special Delivery is 'guaranteed', albeit more expensive, has a more thorough tracking service and higher insurance if the package is lost.
In all the years of buying, selling and fixing pens, I've rarely had a pen go missing. However, it is always possible it will happen. I completely appreciate that insurance money can never replace a lost pen that holds sentimental value and memories. However, please be assured that I make every effort to ensure your pen gets to you. The postal service is the one element I cannot control.
For UK postage;
You as the customer are posting your pen at your own risk. Please make yourself familiar with the postal service you have agreed to in the email / quote, including insurances in the unlikely event the pen is lost.
If you live outside the UK;
Please add additional funds for international tracked postage as detailed. I do not know what will happen around Brexit or COVID-19. Please note: If I incur a customs charge / TAX import charge I would have to add this to the total. This doesn't frequently happen. Only when I import pens of value. One way to avoid import charges are to label it as a 'gift' and 'used' or 'used pen', worth a value as low as your prepared to note. Lower the value the less worthy of import charges. However, if a package is lost, you can only claim the value you stated. There seems to be no issue with European countries at present. Equally, if you incur TAXs in your country upon return you would be required to pay these. You as the customer are posting your pen at your own risk. Please make yourself familiar with the postal service you have agreed to, including insurances.
For your reference, below is a link to Royal Mail's compensation policy;